How can I obtain information about or report a quality issue with a tobacco product manufactured by one of your tobacco operating companies?
Please refer to the list of Altria's tobacco operating companies on the left of this page. The list includes the name of the company, toll-free number and hours of operation.
If you are calling about a specific product you purchased, you can also call the toll-free number on the package.
How can I obtain information about a promotion for a tobacco product manufactured by one of your tobacco operating companies?
You may contact the Customer Service Department of Altria's tobacco operating companies using the numbers on the left of this page. Callers must be eligible tobacco consumers 21 years of age or older.
For more information about the marketing practices of Altria's tobacco operating companies, please refer to the Marketing Practices section on our website.
How can I stop receiving direct mail or email from one of Altria's tobacco operating companies?
You may contact the Customer Service Department of Altria's tobacco operating companies using the numbers on the left of this page. For more information about the marketing practices of Altria's tobacco operating companies, please refer to the Marketing Practices section on our website.
How can I be considered for a contribution, including grants and sponsorships, from Altria?
Grant applications are distributed at the company's discretion. The Contributions staff continually scans for organizations and activities that best align with Altria's selected focus areas and outcomes. Invitations are only issued proactively. The company will not respond to unsolicited applications or requests. Learn More
What is Altria's corporate structure?
Altria is the parent company of various operating and service companies. Learn More
How can a minority supplier obtain business with Altria?
In addition to the usual supplier selection channels, Altria and its companies maintain a minority and women-owned business list that is made available to appropriate personnel at the companies. Learn More
How can I offer a product or service to Altria or its companies?
To find out more about our companies and how to do business with us please visit the following webpages:
Altria and its companies' Supplier Diversity Development Process
How Altria works with its business partners
Submit an idea to Altria
I'm a retailer and have a sales related question. Who should I contact?
For retailer or wholesaler related questions, please call 800-343-0975 and select option 4 and then option 2.
Who can I contact about benefit related questions?
For all benefit related questions, call the Altria Group Benefits Center at 1-800-872-3777. This includes active employees, former employees, retirees, spouses, domestic partners or beneficiaries of deceased employees.
How do I obtain information on staffing and employment?
For staffing or employment related questions, visit our Careers Website.
How do I obtain information about the Direct Stock Purchase and Dividend Reinvestment Plan?
Please visit the Shareholder Services section of this website
Where can I find information about tax basis for Philip Morris International or Kraft?
For PMI, please review the attached document or PMI Canadian Tax. For Kraft, please review the attached document or Spin-Off Information.
Where can I find a comprehensive list of Investor FAQs?
To find a detailed list of general, acquisition and spin-off FAQs visit our Investors section.
What companies are included in the Altria family of companies?
Philip Morris USA (PM USA), U.S. Smokeless Tobacco Company (USSTC), John Middleton (Middleton), Nat Sherman (NS), Nu Mark, Ste. Michelle Wine Estates, Philip Morris Capital Corporation, Altria Client Services (ALCS) and Altria Group Distribution Company (AGDC).
How do I apply for a position with the Altria family of companies?
Job seekers must apply online at the Altria careers site. For more detailed information about the hiring process please check out the Hiring Process page on the careers website.
What employee compensation and benefits does the company offer?
Altria and its companies offer some of the most comprehensive and competitive benefits within the Fortune 500. You can get an overview of some of the benefits available to our employees on the Benefits page of the careers website.
Do you offer developmental programs for career advancement?
Our employee goal is to develop high performing and engaged employees who will help us tackle big challenges and continue to deliver superior results in the future.
To learn more about how Altria is developing their employees and culture, visit our Corporate Responsibility Progress Report or the Benefits section of the website.
What should I do if I need help applying to a job or am having technical difficulties?
If you require accommodation or assistance to complete the online application process, please use the contact us form below and select the appropriate sub-topic. Alternatively, you can call our Talent Acquisition department at 1-866-256-4676. When making this contact, please identify on your message the type of accommodation or assistance you are requesting. We will assist you promptly.
A recruiter reached out to me about an opportunity but something doesn’t feel right. What should I do?
Please beware of phishing scams that promote work-at-home opportunities and which may also pose as legitimate companies. Be advised that an Altria recruiter will never ask you for a credit card or any type of payment as part of consideration for a role with our company. All of our careers require that you first complete an online application. If you believe that you have encountered one of these phishing scams associated with Altria, please contact us using the form below and select the "Report Fraudulent Activity" sub-topic.
My account is locked, how do I reset my password?
Please contact us using the form below or by calling our help line at 1-866-256-4676 for assistance.
How do I find out the status of my application(s)?
Log into your account and click "Candidate Zone". Then, click on "Applications" to review your application status.
My application is listed as "In Progress" what does that mean?
In Progress means that your application is still under consideration for the specific position. Please keep in mind that the process can take some time and that you will be notified if you are selected to continue.