Contact Us

Tobacco Product Questions​​​​​​​​​
If you have a product question or concern for one of Altria's tobacco operating companies, please contact them here:​

Philip Morris USA
800-627-5200
Monday-Friday, 9 a.m.-7 p.m. (ET)

U.S. Smokeless Tobacco Company
800-650-7411
Monday-Friday, 9 a.m.-7 p.m. (ET)

John Middleton
888-878-4562
Monday-Friday, 9 a.m.-7 p.m. (ET)

Nat Sherman
800-221-1690
Monday-Friday, 8:30 a.m.-5 p.m. (ET)

Nu Mark
855-627-5836
Monday-Friday, 9 a.m.-7 p.m. (ET)​
Law Enforcement​​
​​If you are a member of law enforcement in need of support related to illicit trade in tobacco please call the Law Enforcement Support Line at 877-224-3487.
​Altria Group is the parent company of Philip Morris USA, U.S. Smokeless Tobacco Company, John Middleton, Nat Sherman, Nu Mark, Ste. Michelle Wine Estates and Philip Morris Capital Corporation.
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