How can I obtain information about or report a quality issue with a tobacco product manufactured by one of your tobacco operating companies?
Please refer to the list of Altria's tobacco operating companies on the left of this page. The list includes the name of the company, toll-free number and hours of operation.
If you are calling about a specific product you purchased, you can also call the toll-free number on the package.
How can I obtain information about a promotion for a tobacco product manufactured by one of your tobacco operating companies?
You may contact the Customer Service Department of Altria's tobacco operating companies using the numbers on the left of this page. Callers must be eligible tobacco consumers 21 years of age or older.
For more information about the marketing practices of Altria's tobacco operating companies, please refer to the Marketing Practices section on our website.
How can I stop receiving direct mail or email from one of Altria's tobacco operating companies?
You may contact the Customer Service Department of Altria's tobacco operating companies using the numbers on the left of this page. For more information about the marketing practices of Altria's tobacco operating companies, please refer to the Marketing Practices section on our website.
How can I be considered for a contribution, including grants and sponsorships, from Altria?
Grant applications are distributed at the company's discretion. The Contributions staff continually scans for organizations and activities that best align with Altria's selected focus areas and outcomes. Invitations are only issued proactively. The company will not respond to unsolicited applications or requests. Learn More
What is Altria's corporate structure?
Altria is the parent company of various operating and service companies. Learn More
How can a minority supplier obtain business with Altria?
In addition to the usual supplier selection channels, Altria and its companies maintain a minority and women-owned business list that is made available to appropriate personnel at the companies. Learn More
How can I offer a product or service to Altria or its companies?
To find out more about our companies and how to do business with us please visit the following webpages:
Altria and its companies' Supplier Diversity Development Process
How Altria works with its business partners
I'm a retailer and have a sales related question. Who should I contact?
For retailer or wholesaler related questions, please call 800-343-0975 and select option 4 and then option 2.
Who can I contact about benefit related questions?
For all benefit related questions, call the Altria Group Benefits Center at 1-800-872-3777. This includes active employees, former employees, retirees, spouses, domestic partners or beneficiaries of deceased employees.
How do I obtain information on staffing and employment?
For staffing or employment related questions, visit our Employment Website
How do I obtain information about the Direct Stock Purchase and Dividend Reinvestment Plan?
Please visit the Shareholder Services section of this website
Where can I find information about tax basis for Philip Morris International or Kraft?
For PMI, please review the attached document or PMI Canadian Tax. For Kraft, please review the attached document or Spin-Off Information.
Where can I find a comprehensive list of Investor FAQs?
To find a detailed list of general, acquisition and spin-off FAQs visit our Investors section.
What companies are included in the Altria family of companies?
Philip Morris USA (PM USA), U.S. Smokeless Tobacco Company (USSTC), John Middleton (Middleton), Nat Sherman (NS), Nu Mark, Ste. Michelle Wine Estates, Philip Morris Capital Corporation, Altria Client Services (ALCS) and Altria Group Distribution Company (AGDC).
What types of positions exist within the Altria family of companies?
Altria's companies most frequently hire for sales positions nationwide (AGDC), as well as positions in the manufacturing facilities (PM USA, USSTC, Middleton and NS). In addition, the services companies (primarily ALCS) hire a wide variety of professionals to support the operating companies in the areas of Research and Development, Compliance, Human Resources, Legal, Information Systems, Government & Regulatory Affairs, Safety, Health & Environmental, Procurement, Finance and Tax.
How do I apply for a position with the Altria family of companies?
Job seekers must apply online at the Altria careers site at www.altria.com/careers.
What employee compensation and benefits does the company offer?
Altria and its companies offer some of the most comprehensive and competitive benefits within the Fortune 500.
Do you offer developmental programs for career advancement?
Our employee goal is to develop high performing and engaged employees who will help us tackle big challenges and continue to deliver superior results in the future.
To learn more about how Altria is developing their employees and culture, visit our Corporate Responsibility Progress Report or the Our Employees section of the website.