Product Quality Questions
Altria Group is the parent company of Philip Morris USA, U.S. Smokeless Tobacco Company, John Middleton, Ste. Michelle Wine Estates and Philip Morris Capital Corporation.
We're here to answer your product quality questions. Please select one of the methods below to contact us.
Call Us
Philip Morris USA
800-627-5200
Monday-Friday, 9 a.m.-7 p.m. (ET)
U.S. Smokeless Tobacco Company
800-650-7411
Monday-Friday, 9 a.m.-7 p.m. (ET)
800-627-5200
Monday-Friday, 9 a.m.-7 p.m. (ET)
U.S. Smokeless Tobacco Company
800-650-7411
Monday-Friday, 9 a.m.-7 p.m. (ET)
John Middleton
888-878-4562
Monday-Friday, 9 a.m.-7 p.m. (ET)
Helix
888-878-4562
Monday-Friday, 9 a.m.-7 p.m. (ET)
888-878-4562
Monday-Friday, 9 a.m.-7 p.m. (ET)
Helix
888-878-4562
Monday-Friday, 9 a.m.-7 p.m. (ET)
IQOS (PM USA)
800-221-1690
Monday-Friday, 9 a.m.-7 p.m. (ET)
800-221-1690
Monday-Friday, 9 a.m.-7 p.m. (ET)
Chat with Us
Chat is for U.S. Consumers only.
Chat is available Monday through Friday from 9 a.m. to 7 p.m. EST.
Chat is available Monday through Friday from 9 a.m. to 7 p.m. EST.
Email Us
Please complete all fields on the form and we will call you back within two business days.