• How can I obtain information about or report a quality issue with a tobacco product manufactured by one of your tobacco operating companies?

    Please refer to the list of Altria's tobacco operating companies on the bottom of this page. The list includes the name of the company, toll-free number and hours of operation.

    If you are calling about a specific product you purchased, you can also call the toll-free number on the package.

  • How can I obtain information about a promotion for a tobacco product manufactured by one of your tobacco operating companies?

    You may contact the Customer Service Department of Altria's tobacco operating companies using the numbers on the bottom of this page. Callers must be eligible tobacco consumers 21 years of age or older.

    For more information about the marketing practices of Altria's tobacco operating companies, please refer to the Marketing Practices section on our website.

  • How can I stop receiving direct mail or email from one of Altria's tobacco operating companies?

    You may contact the Customer Service Department of Altria's tobacco operating companies using the numbers on the bottom of this page. For more information about the marketing practices of Altria's tobacco operating companies, please refer to the Marketing Practices section on our website.

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e.g : (xxx) xxx-xxxx

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Your Customer Number is a 9 digit number located above your name on any mailing you received from us.


Tobacco Product Questions


If you have a product question or concern for one of Altria's tobacco operating companies, please contact them here:

Philip Morris USA
800-627-5200
Monday-Friday, 9 a.m.-7 p.m. (ET)

U.S. Smokeless Tobacco Company
800-650-7411
Monday-Friday, 9 a.m.-7 p.m. (ET)

John Middleton
888-878-4562
Monday-Friday, 9 a.m.-7 p.m. (ET)

Nat Sherman
800-221-1690
Monday-Friday, 8:30 a.m.-5 p.m. (ET)


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