Compliance & Integrity Investigations Activity
We act promptly, professionally and confidentially in response to any report or concern of a potential violation of our Code, policies or the law. We investigate allegations we receive, without exception. We report the findings from investigations to our employees on an annual basis.
In 2019, about 35 percent of employee compliance concerns came from management reports or observations, with the remaining cases coming primarily through in-person reports and through the Integrity HelpLine.
We substantiated misconduct in 139 of the 285 cases in 2019 – a substantiation rate of 49 percent. Management worked with Human Resources (and other subject matter experts, as needed) to determine appropriate disciplinary or corrective action for violations, such as termination, suspension, warnings and counseling. None of the substantiated cases involved matters or amounts that were material to Altria.