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Selecting an incorrect category may delay our response time and some questions may take longer to research and answer than others.
When a category doesn't provide a method of contact, the information for that topic is provided on the website.
General Inquires
- Cessation SupportFor adult tobacco consumers concerned about the health effects of tobacco use, the best thing to do is quit. For many, quitting can be very difficult. For those who decide to quit, we offer QuitAssist®, an online resource to help them be more successful.
- Contributions, Grants & Sponsorships
Altria’s approach to community investment starts with a commitment to make positive impact that responds to changes in our communities. Our companies continually monitor community needs and invest for impact and progress in a limited number of focus areas. They proactively screen and invite organizations to apply and we do not respond to unsolicited requests. Learn More
- Copyright & Trademark Materials
Company logos, select images and videos that are provided on this website for download are for editorial use only and then only in newspapers, news magazines and broadcast media that specifically reference Altria Group or its respective subsidiaries are used. Any other use of the trademarks, service marks or copyrights of Altria Group or its subsidiaries is strictly prohibited. Visit the Media section to learn more.
- Corporate Website Privacy
Corporate Website Privacy
Refer to the following links to review our website privacy statements and Contact Us options.
- Employee Volunteering & Giving
Employees of the Altria family of companies actively support programs that strengthen and enrich our communities and improve the quality of life in the places we call home.
Our talented employees across the country make a big difference in their communities. To support their passion and encourage contribution of their time and talent, the Altria Contributing Together (act) program provides charitable giving and volunteerism opportunities to our employees.
Learn more by visiting the Community Impact & Partnership webpage.The Altria family of companies do not accept unsolicited requests for contributions, grants, sponsorships, employee giving and volunteering.
- Employment Verification & Benefits
Altria and its companies offer some of the most comprehensive and competitive benefits within the Fortune 500. Learn More
Employment Verification
For employment verification please call:
(866) 604-6570
7 a.m. - 8 p.m. CT, Monday - Friday
Note: The verifier will need: Employer Code: 28539 and the employee's social security number.
Benefits
For benefit and compensation related questions, please call the Altria Group Benefits Center at (800) 872-3777.
This includes active employees, former employees, retirees, spouses, domestic partners or beneficiaries.
- Facility ToursWe appreciate your interest in the Altria family of companies. However, we do not provide tours of our facilities.
- Investors & Shareholders
Altria Investor Relations
If you have any questions concerning Investor Relations, you may call and leave a message at (804) 484-8222 or
Altria Client Services LLC
6601 West Broad Street
Richmond, VA 23230Altria Shareholder Services
Altria Group, Inc.
6601 West Broad Street
Richmond, VA 23230
(804) 484-8838Individual Investors
Computershare Investment Plan for Altria Group, Inc.
P.O. Box 43078
Providence, RI 02940
(800) 442-0077 (within the U.S., U.S. Territories or Canada)
(781) 575-3572 (Outside the U.S. or Canada)
If sending correspondence by overnight mail:
150 Royall Street, Ste. 101
Canton, MA 02021
www.computershare.com/altria
- Jobs & Careers
Altria and its companies' benefits, compensation, culture and commitment to community investment have long helped us attract and retain the best employees. Learn More
Are you interested in joining the Altria family of companies?
- Search our current Job openings
Do you have a question regarding a job posting?
- Media & Corporate Advertising
In the Media section you’ll find quick links to company overview information, videos, images and logos.
Reporters Only
If you are a reporter looking to contact one of Altria’s companies, please email us.
Corporate AdvertisingPurple Strategies – (704) 548-7877
For corporate advertising only. Please do not contact for product advertising.
- Policy Engagement
Altria's tobacco operating companies engage with retailers, adult tobacco consumers and adults 21+ on legislative and regulatory issues through three websites as well as through three social media sites:
Tobacco Issues provides information on current legislative and regulatory issues for tobacco retailers and trade members.
Citizens for Tobacco Rights provides our adult tobacco consumers with information on proposed legislation and regulations.
- You may also connect with us on Facebook, X (formally known as Twitter) and Instagram.
Voices for Consumer Choice provides adults 21+ with information on legislative and regulatory issues related to adult consumer choice.
- You may also connect with us on Facebook, X (formally known as Twitter) and Instagram.
- Product Placement & Copyright Requests
Since 1990, Altria's tobacco operating companies' policy has been to deny all requests for permission to use, display, pay or endorse their companies' products or brand imagery in any movies, television shows or other public entertainment media. This includes denial of requests to use copyright-protected work including information on historical records, advertisements, commercials and/or billboards.
The Master Settlement Agreement reinforced this policy in 1998. It strictly prohibits participating manufacturers from paying for product placement in movies, television shows, other performances or video games.
- Submit Your Idea
The Altria family of companies will not review or consider any unsolicited ideas.
We recognize that no single product will likely satisfy all adult tobacco smokers 21+ looking for alternatives. We believe true innovation involves collaboration and engagement.
If you are interested in collaborating on a concept, methodology or other technology solution please visit the Innovate With Us webpage. In addition to the specific business cases found on that page, we are also interested in solutions for biotechnology and plant genetics, sustainable materials, and reducing underage tobacco use.
- Suppliers & Procurement
We believe strong, sustainable partnerships with our supplier base and trade partners are critical to our future success and achievement of Our Vision.
For decades, Altria and its companies have worked to strengthen communities by reaching out to a diverse base of suppliers, including minority-owned and women-owned businesses.
Visit the webpages below for more information:
If you are currently an Altria supplier and are not certified, visit Altria's Diversity Supplier Portal.
- Sustainability & ESG
Altria’s Responsibility Focus Areas address the issues we believe are most important to achieve our Vision and supports our environmental, social and governance strategies and progress.
Do you have a question about one of our Responsibility Focus Areas?
Product Inquires
For product questions, product complaints, questions about coupons, offers or promotions, or if you want to be removed from product marketing, please contact Altria's operating companies.
Product Brands
Marlboro, Basic, Benson & Hedges, Cambridge, Commander, Dave's, English Ovals, L&M, Lark, Merit, Parliament, Players, Saratoga, Virginia Slims
Product Brands
Copenhagen, Cope, Copenhagen Pouches, Skoal, Skoal Bandits, Skoal Pouches, Red Seal, Husky, Weyman's Best
Product Brands
Cigars:Black & Mild, Middleton's Cherry Blend
Pipe Tobacco:
Carter Hall, Prince Albert
Product Brand
on!
For questions regarding on!,
please call: (833) 667-6824
Mon. - Fri. 9 a.m. - 7 p.m. (ET)
Closed Saturday & Sunday